Live Chick Sales Policy
All live chick sales are subject to the following terms. By placing an order or accepting birds at pickup, the customer agrees to these conditions.
1. Breed Accuracy
We hatch from carefully selected breeding stock and make every effort to provide birds that match the breed ordered.
However:
- We do not guarantee show quality or breeding perfection
- Natural genetic variation can occur
- Minor faults (including but not limited to extra toes, feather variation, or size differences) may be present
These do not qualify as defects or grounds for refund.
2. No Guarantee of Breeding Quality
Our birds are sold as utility livestock, not guaranteed breeding or show stock.
We do not guarantee:
- Conformance to breed standards
- Fertility or breeding outcomes
- Suitability for specific breeding programs
Customers purchasing for breeding purposes assume this risk.
3. Sexing Policy
Unless explicitly stated:
- All chicks are sold unsexed
- We do not guarantee gender
4. Customer Inspection & Acceptance
At the time of pickup:
- Customers are given the opportunity to inspect all birds
- Once birds leave the property, they are considered accepted in full condition
No refunds or exchanges will be issued after pickup for:
- Appearance
- Traits (including polydactyly or other variations)
- Breed concerns
- Gender outcomes
5. Pickup & Scheduling
We make reasonable efforts to accommodate pickup requests.
However:
- Hatch timing is not exact
- Changing pickup dates may affect availability and selection
- Early or adjusted pickups may result in limited hatch options
No guarantees are made regarding selection size when pickup dates are changed.
6. Health Guarantee (Limited)
We guarantee that all chicks are:
- Alive
- Visibly healthy at the time of pickup
Once birds leave our care, we cannot control environmental conditions, and therefore:
- No health guarantees extend beyond pickup
7. Refund Policy
All sales are final once birds leave the property.
Refunds will not be issued for:
- Cosmetic traits or genetic variations
- Customer dissatisfaction
- Breeding suitability concerns
- Gender outcomes
Refunds or credits may only be considered if:
- A chick is non-viable at the time of pickup and identified before leaving
8. Chargebacks & Disputes
By purchasing from TGIA Hatchery, customers agree to:
- Contact us directly to resolve any concerns
- Not initiate chargebacks without prior communication
We reserve the right to dispute all chargebacks with documentation, including:
- Order history
- Communication records
- Policy acknowledgment
9. Agreement to Terms
Placing an order, scheduling pickup, or accepting birds constitutes full agreement to this policy.